FAQ ARS WEBPAGE
What if I have a question about my account?
Please call 601-355-5211 or email info@arscollections.com using the Contact Form from the ARS website.
How do I pay on line?
You can go to the “Make a Payment” tab on the arscollections.com website or go to IPAYARS.COM and be directed to the Payment Portal using your ARS Account number( first six digits only) and the last four digits of your Social Security number.
Can I pay over the phone when I have an opportunity even if after hours 24/7 ?
Yes, please call 601-351-9349 or 1-866-418-7480 and use your ARS Account Number and last four digits of your Social Security number to access your account
How do I set up a payment plan?
Please call one of our qualified representatives at 601-355-5211 between 8AM and 5PM
What type of payments do you accept?
ARS accepts checks and e-checks, debit and credit cards from Visa and Mastercard, credit cards from American Express and Discover. Do not send cash but cash payments can be made at 219 Katherine Drive, Flowood, MS 39232.
What if I can’t pay the balance in full today, but I want to pay? What should I do?
ARS understands your desire to pay your account and by calling our representative at 601-355-5211 you should be able to work out a payment plan which satisfies your concerns and our client’s needs for payment. You may also propose a payment plan using the on-line portal.
Where do I find my ARS Account number?
The ARS account number is on your ARS letter and is next to the client’s name and account balance. NOTE: USE THE FIRST SIX NUMBERS OR LETTERS ONLY BEFORE THE DASH. If needed, you may also call our office for the information needed at 601-355-5211.
Can I post-date my on-line payment?
ARS cannot accept a post-dated payment on line. Please call our office and our representative will help you work out the proper payment date.
When will my creditor be informed of my payment?
ARS has several different clients and the reporting times vary. At the very least payments are reported every 30 days right after month end. Any creditor is welcome to call us and verify your payment if they need to schedule your next services.
How can I be sure my payment information is secure?
ARS uses the industry standard Secure Sockets Layer (SSL) protocol to keep your payment information secure. You can be sure your session is secure by looking at the HTTPS: in the web address bar on your computer.
What if my insurance or Medicare should have paid this bill?
Usually once the account is presented to ARS for collections the eligible insurances have been billed to the proper payers by our clients. It remains your responsibility to contact your provider and understand and verify the insurances were billed and applied. Once you pay ARS you may use our proof of payment to notify the provider in case there was some additional insurance applied to your account if that results in a refund to you. Getting the ARS account paid promptly is the most important issue in working with the client.
How do I cancel or stop a payment?
Payments can not be stopped or cancelled once made on line. Future payments or payment plans may be cancelled by phone up to 3 days before the scheduled payment and can be done by calling 601-355-5211 and between the hours of 8 AM and 5PM. You must talk to a representative as no voice messages are accepted to stop a payment.
